We're here to assist with all your technical requests, from malfunctions and technical questions to providing information, advice, and even remote support. Our goal is to keep your operations seamless, and our expert team is ready to tackle any challenges you may encounter. Discover the comprehensive support you need for uninterrupted performance.
Emergency Definition: Complete downtime of the Van Aarsen machine or >50% production loss for a period longer than 2 hours due to malfunctioning of a Van Aarsen machine.
Emergency Technical Support* - Weekend and After-Hours Service
We understand that equipment issues don't always adhere to regular office hours. Our emergency support service, available during weekends and outside standard office times, ensures prompt assistance when you need it most. *Please note that this service incurs additional costs.
Our emergency service operates on business days, weekends, and holidays from 8:00 to 23:00 (CET). During this period, you can expect a fast response when contacting us at email@example.com. Our team is committed to making every effort to address your concerns promptly.
Information for Quick Assistance
When notifying us of an issue, please provide essential details such as customer name, machine type, problem description, situational details, and any relevant images or videos. Our on-duty staff will offer support via email or phone, calling in second-line support as needed.
Remote Engineer Access
For clients with Remote Engineer access, remote troubleshooting is available. Ensure a stable internet connection for effective support; responsibility for connection stability lies with the customer.
If on-site support is required outside office hours, it depends on the availability of our Field Service Engineers.
Outside Office Hours:
During Office Hours (Mon. – Fri.):
Phone: +31 (0) 475 – 579499
During Office Hours: A Field Service Engineer will be dispatched on-site by the next business day, with arrival time dependent on your location.