Once your feed mill or premix plant is up and running, the idea is to keep it operating,efficiently and profitably! This is where theVan Aarsenpolicy of ‘your continued success is our care’ comes into action. Regular maintenance, reliable service, fast response times and the availability of spare parts are crucial when it comes to curbing costs, decreasing downtimes, raising revenues and thus overall performance.
Cost effective operation round the clock
Van Aarsen continuously focuses on improving its after sales service to its customers. Following a successful completion of the project or construction of the plant, our objective is to ensure permanent and reliable after sales service. Van Aarsen provides an immense scope of services that can be applied to small and large operations with the same effect – helping them to remain the best in their field.
Just contact us for any after sales question you have, including:
Sales of spare and wear parts
Technical assistance – remote (by phone, remote access or e-mail) or on location
Handling of complaints
Contact for all other after-sales issues the Van Aarsen skilled Service team. They are ready to help you.
Get the facts right, before putting in a service request
Speed is essential when it comes to putting in a service request and ordering spare parts. The Technical Customer Service department can therefore best be reached by email:firstname.lastname@example.org. Incorrect technical descriptions, faults in a specification, a wrong project number or other errors create confusion and cost time. Your request can be processed best when you fill in the service request form or indicate the following details in your e-mail:
Location of the feed mill
Contact details of the customer, including email address and telephone number
Data of the installation, such as project number, machine type and serial number registered on the type plate of the machine
In case of a request for parts: part number – to be found in the manual and or parts list, which was handed over with the installation – and quantity
In case of other requests please provide a clear description
Please provide images to support your request
How we handle your service request
Each application is registered the same day
You will receive a confirmation e-mail with a unique application number. We will be mentioning this number in all correspondence and ask you to do the same
Quotation requests are processed within 5 working days
Orders are processed within 2 working days
Other applications will be completed on the basis of urgency